ku9's Privacy Policy — Your Data Is Our Responsibility

1 Introduction and Scope of Policy

This privacy policy ("Policy") is published by the entity operating the ku9 Casino platform ("we", "our"). It applies to the ku9casino.cam website and all services connected to it.

When you create an account on ku9, log in, play games, make a deposit or withdrawal, or contact our support team — we process certain information in each of these cases. This policy explains in detail what information we collect, the purposes for which we use it, and what your rights are.

Reading our Terms and Conditions will give you further details about the overall terms of using our services. This privacy policy and the Terms and Conditions together form the legal basis of your relationship with ku9.

By using our services, you consent to the processing of information as described in this policy. If you disagree with any part of it, please contact us before using the services.

2 Information We Collect

ku9 collects your information through various means. The categories are described below:

2.1 Registration and Account Information

Information you provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address and country

2.2 Financial Transaction Information

We record transaction details during deposits and withdrawals. This includes payment method (bKash, Nagad, Rocket, Upay), transaction amount, and time. We never collect your full mobile banking PIN or password.

2.3 Technical and Usage Information

Information collected automatically while you use our platform:

• IP address and device type
• Browser and operating system information
• Session duration and navigation activity
• Cookie and similar tracking technology data
• Gaming activity — game history, bet amounts, and results

2.4 Support and Communication Information

When you contact support via live chat or email, your messages and conversation records are stored. This helps us improve service quality and resolve disputes.

3 Purpose of Data Use

ku9 uses collected information only for specific and legitimate purposes. Each purpose is described below:

3.1 Account and Service Management

• Creating and keeping your account active
• Login verification and identity confirmation
• Processing deposits and withdrawals
• Activating bonuses and promotional offers

3.2 Security and Fraud Prevention

We actively work to protect your account. Data is analysed to detect unusual transactions, suspicious login attempts, and the use of multiple accounts. All data is kept secure using SSL encryption and modern security protocols.

3.3 Legal Compliance

Under applicable laws and regulations, we are required to retain certain information. Customer identity verification (KYC) in accordance with Anti-Money Laundering (AML) policies is an important process we carry out for all users.

3.4 Service Improvement and Personalisation

Based on your gaming preferences and activity, we make our services more relevant to you. This may include game recommendations and promotions suited to you.

3.5 Customer Care and Support

Our 24/7 support team uses information to resolve your issues, answer questions, and settle disputes. Our support is available in both Bengali and English.

4 Cookies and Tracking Technology

ku9 uses cookies to maintain service quality and improve the user experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — the site cannot function without them.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Help analyse user behaviour to improve site performance.
• Marketing Cookies: May be used to serve relevant advertisements.

4.2 Cookie Control

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.

5 Data Sharing and Disclosure

ku9 does not sell your personal information to any third party. However, information may be shared in certain circumstances:

5.1 Service Providers

Limited information may be shared with payment processors, technology providers, and game developers for the purpose of operating the service. These parties are contractually bound to maintain the confidentiality of the information.

5.2 Legal Obligations

Information may be disclosed when required by a valid order from a relevant authority, a court direction, or a legal process. In such cases, only the necessary information will be shared.

5.3 Business Restructuring

In the event of a merger, acquisition, or transfer of company assets, user data may be transferred to the new operator. In such cases, we will notify you as early as reasonably possible.

5.4 With Consent

For any sharing of information with third parties beyond the above, your explicit consent will be obtained.

6 Data Retention Period

We do not retain your information beyond what is necessary. Retention periods depend on the type of data and legal requirements:

• Account Information: For as long as required to meet legal obligations after the account is closed.
• Financial Transaction Records: For the period specified under applicable law.
• Support Conversations: For as long as there is a possibility of a dispute.
• Technical Logs: Generally up to 90 days.

At the end of the retention period, data is securely deleted or anonymised.

7 Your Rights and Controls

As a ku9 user, you have certain rights over your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We will generally respond to such requests within 30 days.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Some information can be updated directly in your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained to fulfil legal obligations.

7.4 Right to Restrict Processing

In certain cases, you may request that processing of your information be limited, particularly if you question the accuracy of the data.

7.5 Right to Withdraw Consent

You may withdraw your consent at any time for any processing carried out on the basis of your consent. However, this will not affect the lawfulness of processing carried out prior to withdrawal.

Full details about the organisation and contact information can be found on our About Us page. Please reach out via the support channel there to exercise your rights.

8 Minor Protection and Age Verification

All ku9 services are intended only for individuals aged 21 and above. We actively run age verification processes to prevent minors from accessing the platform.

The date of birth provided at registration is verified, and where necessary, age is confirmed through a national ID or other official document. If an account is found to belong to a person under 21, it will be closed immediately.

For more information on responsible gaming, please read our Responsible Gaming page, which contains detailed guidance on safe gaming habits and setting limits.

9 Data Security Measures

ku9 has put in place both technical and administrative measures to protect your information:

9.1 Technical Safeguards

• Data transfers secured through SSL/TLS encryption
• Database encryption and secure server environment
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-factor authentication (OTP) support

9.2 Administrative Safeguards

• Staff training on data protection
• Access to data controlled on a need-to-know basis
• Confidentiality agreements with third parties
• Rapid response plan in the event of a security breach

If a security breach occurs, we have a process in place to notify affected users as quickly as possible.

10 Policy Changes and Updates

This privacy policy may be updated from time to time due to changes in services, legal requirements, or business reasons. For significant changes, we will inform you in the following ways:

• Publishing a notice in a prominent place on the website
• Sending an update message to your registered email
• Requesting confirmation of consent at your next login

Continuing to use the services after a policy change means you have consented to the updated policy. We therefore recommend checking this page regularly.

11 International Data Transfers

ku9's technical infrastructure uses servers located in various countries. When data is transferred internationally, we ensure that the receiving party maintains adequate data protection standards.

Such transfers are governed by agreements, and the obligation to maintain the security of your data in accordance with the standards of this policy continues to apply.