ku9 Terms and Conditions

These terms and conditions apply to all services provided through ku9. In this document, "platform" refers to the ku9 website, mobile app, and all related digital services. "Member" refers to any registered user, and "we" refers to the authority operating ku9.

These terms have been drawn up in compliance with the applicable laws of Bangladesh. Using any part of the platform means you agree to every clause of this document.

If any clause of these terms is found to be unenforceable for any reason, all remaining clauses will continue to be fully effective. In case of conflict, the most recently published version will apply.

To open an account on ku9, you must meet the following requirements:

• Each person may open only one account. If the same person operates multiple accounts, all accounts will be cancelled and funds held may be forfeited.
• It is your responsibility to ensure that all information provided at registration — name, date of birth, mobile number, and other details — is accurate and kept up to date.
• Registering with false or misleading information will result in the account being closed immediately.
• As part of account verification, a copy of your national identity card or passport may be requested. If the required documents are not provided within the specified time, the account will be kept suspended.
• Opening an account on behalf of someone else or using another person's information is strictly prohibited.

All casino and betting activities on ku9 are for persons aged 21 or over only. Anyone under the age of 21 is completely prohibited from opening or using an account.

We may request a government-issued identity document at any time to verify age. If a discrepancy in the stated age is found, the account will be closed immediately and all transactions made from that account will be considered void.

Parents and guardians are urged to remain vigilant to protect minors. If you suspect someone is operating an account on behalf of a minor, please notify our support team immediately.

Keep your account username and password completely confidential. Do not share this information with anyone else. You are solely responsible for all activities carried out from your account.

• Use a sufficiently strong password — combining uppercase letters, numbers, and special characters.
• If you suspect unauthorised access, change your password immediately and notify the support team.
• Avoid logging in from public or shared devices. Do not leave your device unattended while logged in.
• Be alert to phishing or fraudulent messages — ku9 will never ask for your password via email or message.

bKash, Nagad, Rocket, and Upay are available for deposits and withdrawals on ku9. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

• Deposit processing is generally completed quickly.
• Withdrawals are generally completed within 5–30 minutes.
• Transactions may only be made using a payment method registered in your own name. Using another person's mobile banking to make transactions is not permitted.
• Account verification must be completed before a withdrawal can be made. If verification is not completed, payment may be held.
• In the case of suspicious transactions, we may request additional verification and may put the payment on hold if necessary.
• If evidence of money laundering or fraudulent transactions is found, the relevant account and funds will be reported to the legal authorities.

Each bonus offer on ku9 has its own terms. Before accepting a bonus, please read the associated wagering requirements and other conditions carefully.

• Welcome Bonus: 200% bonus on the first deposit, up to ৳15,000. The bonus amount must be wagered 20 times. Example: A deposit of ৳1,000 gives a ৳2,000 bonus, resulting in a balance of ৳3,000, with a wagering requirement of ৳2,000 × 20 = ৳40,000.
• After claiming a bonus, winnings earned from the bonus cannot be withdrawn until the wagering requirement has been met.
• Any attempt to claim bonuses using multiple accounts or by exploiting system errors will result in the bonus and winnings being cancelled.
• Each legitimate bonus promotion has a fixed validity period. Unused bonuses will be automatically cancelled after the expiry date.
• ku9 reserves the right to change, suspend, or cancel any promotion.

The following rules must be followed when using ku9 gaming services:

• Each game has its own rules. Before joining any game, check that game's rules and RTP information.
• If a win is incorrectly displayed due to a technical error, ku9 reserves the right to correct or cancel that amount.
• If a game is left incomplete due to an internet disconnection or device issue, the result of that game can be viewed after logging back in.
• The maximum bet limits set by the software provider must be respected in casino games.
• In live casino games, the dealer's decision is final. If any technical disruption occurs during gameplay, the result will be determined according to the log records.

ku9 believes that gaming should be a form of entertainment — not a source of financial stress. In line with our Responsible Gaming guidelines, we help members build healthy gaming habits.

• You have the option to set your own deposit and betting limits.
• If needed, you can take a break from gaming for a set period or temporarily close your account.
• If you notice signs of a gaming problem, contact our support team or seek professional help.
• Always remember that casino and betting activities are strictly for persons aged 21 and over.

More detailed information on this topic is available on our Responsible Gaming page.

The following activities are strictly prohibited on the ku9 platform:

• Playing games or placing bets using automated software, bots, or scripts.
• Attempting to claim bonus benefits more than once through two or more accounts.
• Intentionally exploiting technical errors or bugs in the platform.
• Attempting to gain unauthorised access to other members' accounts.
• Making fraudulent payments or chargebacks on the platform.
• Providing false information or concealing identity in financial transactions.
• Being involved in match-fixing or fraudulent betting activities.

Involvement in any of the prohibited activities above will result in immediate account closure, forfeiture of all funds, and legal action where necessary.

ku9 reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Registering or making transactions using false information.
• Failure to provide the required verification documents within the specified time.
• Extended periods of inactivity.
• At the member's own request — if you wish to close your account voluntarily, please notify the support team.

If there is a valid balance at the time of closure and the account is not being closed due to a breach of terms, the support team will review the matter of returning those funds.

How your personal information is collected, used, and kept secure is described in detail in our Privacy Policy. This policy forms an integral part of these terms and conditions.

ku9 keeps your information secure through SSL encryption and other security measures. The sharing of information with third parties is carried out within the limits stated in the privacy policy.

By using the platform, you consent to us processing your information for the purposes of improving services and meeting legal obligations.

ku9 accepts no responsibility for the following:

• Any loss arising from inability to participate in a game due to internet disconnection or technical disruption.
• Account information being compromised due to a member's own negligence, or a third party gaining access to the account.
• Circumstances beyond our direct control — natural disasters, power outages, or third-party software issues.
• Financial losses from gaming — ku9 always advises playing cautiously and within your means.

If a valid win is not received due to a technical issue on the platform, the log will be verified and the correct amount will be returned.

ku9 reserves the right to change any part of these terms and conditions at any time. A notice will be posted on the platform for significant changes.

Continued use of the platform after changes take effect will be taken as your acceptance of the new terms. Please make a habit of checking this page regularly.

If you do not wish to accept the new terms, stop using the platform and notify the support team to close your account.

If you have any questions or complaints about these terms and conditions, please contact the ku9 support team. Our support service is available seven days a week, twenty-four hours a day, in Bengali and English.

• Live Chat: Log in to the platform and chat directly — the fastest way to get a resolution.
• Email: [email protected]

For answers to common questions, you can visit our FAQ section — many questions are already answered there.